HP ZBook Studio x360 G5 Mobile Workstation Service Manual and Parts Catalog


Accurate and concise text, combined with detailed illustrations, lists of error code, instruction and diagrams, guide you through procedure of repair, remediate, maintenance and adjustments your Mobile Workstation.
Present service manual and parts catalog HP ZBook Studio x360 G5 Mobile Workstation contain clear instructions and procedures on how to fix the problems occurring in your equipment.
Format of the manual: PDF, makes it easy to navigate, instant download and print. English language.
Table of contents:

1) PRODUCT DESCRIPTION

2) COMPONENTS
Right
Left
Display
Keyboard area
TouchPad
Lights
Button, speakers, and fingerprint reader
Special keys
Action keys
Bottom
Labels

3) ILLUSTRATED PARTS CATALOG
Computer major components
Display assembly subcomponents
Mass storage devices
Bracket Kit
Plastics Kit
Miscellaneous parts

4) REMOVAL AND REPLACEMENT PROCEDURES PRELIMINARY REQUIREMENTS
Tools required
Service considerations
Plastic parts
Cables and connectors
Drive handling
Electrostatic discharge damage
Packaging and transporting guidelines
Workstation guidelines
Equipment guidelines

5) REMOVAL AND REPLACEMENT PROCEDURES FOR AUTHORIZED SERVICE PROVIDER PARTS
Component replacement procedures
Bottom cover
Battery
Solid-state drive (M.2)
Optane memory module
Memory module
Solid-state drive (2.5 inch)
WWAN modules
WLAN/Bluetooth combo card
Drive connector
Fingerprint reader board
TouchPad
NFC module
Bottom speakers
Card reader/audio board
Power button board
Thermal module
System board
RTC battery
Top speaker
Display assembly
Top cover/keyboard

6) TROUBLESHOOTING GUIDE
Resources
General troubleshooting steps
Identify the issue
1. Understand the issue
Boot up sequence
Failure classification
2. Examine the environment
3. Perform a visual inspection of hardware
4. Update BIOS and drivers
Manually updating BIOS and drivers
Remotely deploying BIOS and drivers
Analyze the issue
5. Remove or uninstall recently added hardware, software
6. HP Hardware Diagnostics and Tools
HP PC Hardware Diagnostics (UEFI)
HP Support Assistant (HPSA)
HP BIOS Configuration Utility (BCU)
HP Image Diagnostic Tool
HP Thermal Monitor
Non HP diagnostics tools
7. Status lights, blinking light codes, troubleshooting lights, and POST error messages
Status lights
Blinking light codes
POST error messages
Resolve the issue
8. Hard reset
9. Soft reset (Default Settings)
10. Reseat cables and connections
11. Test with minimum configuration
Essential hardware configuration
Safe mode
12. Test with verified working configuration (hardware and/or operating system)
13. Replace the system board
Verify solution
Helpful Hints
At startup
During operation
Consulting with HP Service
Common issues and possible solutions
Power-on issues
No Power
Intermittent power-on, shutdown, reboot
AC adapter issue
Battery not recognized, not charging
Battery discharges too fast
Burnt smell
POST
No video (with power)
Blinking lights
Diagnostics error messages
BIOS password
Performance (OS)
Intermittent shutdown
Blue screen
Freeze at Windows Logo (hang/lockup)
Electromagnetic Interference (EMI)
No wake up
Unresponsive
Slow performance
HP Smart Adapter warning message
Display
Display anomalies
Symptom
Quick check
HP PC Hardware Diagnostics (UEFI) for video test
Display assembly diagram
Dead pixel
No video (internal)
No video (external)
DisplayPort/VGA
HDMI
No or bad external video via docking
Incorrect or missing color/distorted image
Touch screen
I/O devices
Keyboard
Keyboard point stick
Keyboard backlight
TouchPad
Network Connectivity Ethernet (RJ-45 jack)
Network connectivity wireless (WLAN)
USB
Smart card reader
Speaker, headphone – audio issues
Thunderbolt (TB)
Storage
Hard drive/solid-state drive not recognized
No boot to operating system (no read/write error)
Read-write error
Slow performance
Blue screen (BSOD) error
Noisy hard drive
Mechanical
Fan error message – 90B
Noise (sound)
Fan runs constantly
Thermal shutdown (hot)
Stuck power button
Additional information
Acronyms
Blinking lights and boot error codes
Processor not executing code
BIOS recovery code unable to find valid BIOS recovery image
Memory module error
Graphics Controller Error (No Controller)
Failure – System Board Error
Intel Trusted Execution Technology (TXT) Error
Sure Start unable to find valid BIOS Boot Block image
Sure Start has identified a problem (Manual Recovery Policy Set)
POST Error Messages and User Actions
Routine Maintenance for Performance Improvement
Common Blue Screen Error Messages
Error message list
Bug check symbolic names
Microsoft general troubleshooting of Windows bug check codes
Use Windows Debugging Tool
Windows Software Development Kit (SDK)
Display Issue: Pixel Anomalies
Cable management
Connector types

7) COMPUTER SETUP (BIOS), TMP, AND HP SURE START
Using Computer Setup
Starting Computer Setup
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
Navigating and selecting in Computer Setup
Restoring factory settings in Computer Setup
Updating the BIOS
Determining the BIOS version
Downloading a BIOS update
Changing the boot order using the f9 prompt
TPM BIOS settings (select products only)
Using HP Sure Start (select products only)

8) USING HP PC HARDWARE DIAGNOSTICS
Using HP PC Hardware Diagnostics Windows
Downloading HP PC Hardware Diagnostics Windows
Downloading the latest HP PC Hardware Diagnostics Windows version
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
Installing HP PC Hardware Diagnostics Windows
Using HP PC Hardware Diagnostics UEFI
Starting HP PC Hardware Diagnostics UEFI
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading the latest HP PC Hardware Diagnostics UEFI version
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Downloading Remote HP PC Hardware Diagnostics UEFI
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
Customizing Remote HP PC Hardware Diagnostics UEFI settings

9) BACKING UP, RESTORING AND RECOVERING
Using Windows tools
Creating HP Recovery media (select products only)
Using HP Recovery Manager to create recovery media
Before you begin
Creating the recovery media
Using the HP Cloud Recovery Download Tool to create recovery media
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Restoring using HP Recovery Manager and the HP Recovery partition
Recovering using HP Recovery Manager
Recovering using the HP Recovery partition (select products only)
Recovering using HP Recovery media
Changing the computer boot order
Removing the HP Recovery partition (select products only)

10) SPECIFICATIONS
Computer specifications
M.2 PCIe solid-state drive specifications
M.2 solid-state drive specifications

11) STATEMENT OF MEMORY VOLATILITY
Nonvolatile memory usage
Questions and answers
Using HP Sure Start (select models only)

12) POWER CORD SET REQUIREMENTS
Requirements for all countries
Requirements for specific countries and regions

INDEX